Surety Marketing Representative

Job Description

This role is a Marketing Representative responsible for being the link between CNA Surety and agent customers. The representative will operate within the territories of Arizona and New Mexico from a work‑from‑home base and must reside within the territory.

• Develop expert knowledge of all CNA Surety products and services to educate and sell to agency customers, achieving call/sales quotas each week and month.
• Conduct regular sales calls – both virtual and in‑person – to agencies in the assigned territory to generate interest, manage relationships, and grow business retention and new premium.
• Adjust outreach methods to market changes and use technology such as virtual contact tools to deliver effective selling strategies and presentations.
• Educate and train agents on automation services (Portal, bONdLINE, Direct Bill, ePay, etc.) and other product or technology changes.
• Maintain a rigorous schedule of daily/weekly virtual contacts and monthly in‑person visits, ensuring consistent visibility within the territory.
• Contact all agents and prospects as outlined in the Marketing Representative Procedure Manual to drive production, listen for and resolve agent complaints, and capture market intelligence.
• Identify agents with growth opportunities and add them to prospect lists.
• Collaborate with internal stakeholders—including leadership, underwriting, and other teams—to align sales strategies and pursue new business opportunities.
• Monitor industry and legislative activity in Arizona and New Mexico and provide surety bond education through relevant agencies.
• Use reporting tools to track delinquent accounts and support accounts receivable collection within the territory.
• Perform additional duties as assigned.

• Bachelor’s degree or equivalent experience in sales, business development, or a customer‑facing role.
• Minimum 2‑3 years of experience in sales and/or marketing.
• Strong interpersonal, communication, and telephone skills.
• Ability to confidently present, educate, and negotiate with internal and external customers.
• High level of customer service orientation with a drive to exceed sales goals.
• Excellent organization, attention to detail, and independent multitasking skills.
• Solid knowledge of insurance and surety industry practices.
• Accounting or business‑related experience preferred.
• Analytical and creative problem‑solving abilities.
• Proficiency with Microsoft Office Suite and willingness to learn other business software.
• Travel as needed within the territory.

CNA utilizes AI‑enabled technology during the recruiting process.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact