Account Executive, Group Tickets

Account Executive, Group Tickets

Job Profile: Athletics Operations Specialist 2
Job Family: Athletics Operations
Time Type: Full time
Maximum Pay: Depends on experience – $42,000.00 USD Annual
Location: Campus:
Tempe
Driving Requirement: Driving is not required for this position.
Funding: No Federal Funding

Minimum Qualifications: BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired

Qualifications:

3 months or more ticket sales experience.

Job Profile

Summary:

Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.

• Meet and exceed weekly, monthly, and annual revenue goals through strategic group ticket sales efforts and first‑class customer service.
• Meet and exceed daily fan interaction, outreach, and appointment‑setting goals as established by Ticketing leadership.
• Generate new sales leads through prospecting, networking events, referrals, community outreach, and relationship‑building initiatives.
• Build and maintain long‑term relationships with group leaders, businesses, schools, youth organizations, nonprofits, and community partners to drive repeat business and referrals.
• Develop, sell, coordinate, and execute customized group experiences, theme nights, hospitality packages, and fan engagement initiatives.
• Coordinate and execute game‑day experiences that create memorable moments for group clients and enhance customer retention.
• Assist in creating innovative group sales campaigns, promotions, and attendance‑driving initiatives in collaboration with internal departments and stakeholders.
• Utilize CRM and ticketing platforms (e.g., Salesforce, Paciolan, Ticketmaster) to track sales performance, manage customer interactions, maintain accurate records, and ensure timely follow‑up.
• Achieve individual performance metrics related to revenue generation, outbound activity, appointments, attendance growth, and fan engagement.
• Represent Sun Devil Athletics at events, games, networking functions, and community appearances while performing various ticket sales and service responsibilities.
• Maintain a positive, team‑first and customer‑first attitude in a collaborative work environment.
• Commit to personal and professional growth through ongoing training, mentorship, and development opportunities.

• Knowledge of successful sales strategies, prospecting methods, and relationship‑building techniques.
• Knowledge of customer service best practices and fan engagement principles.
• Ability to work collaboratively with individuals from various backgrounds and departments.
• Ability to thrive in a high‑energy, fast‑paced, results‑driven environment where adaptability, organization, and accountability are essential.
• Strong verbal, written, and interpersonal communication skills.
• Skill in navigating and communicating detailed policies, procedures, and ticketing information.
• Skill in phone‑based sales, appointment setting, and customer relationship management.
• Ability to passionately represent, communicate, and encourage support for Sun Devil Athletics and its ticketed sports programs.
• Ability to create memorable and lasting experiences for fans and clients.
• Proficiency with CRM and ticketing software platforms (e.g., Salesforce, Ticketmaster, Paciolan) to manage sales pipelines, customer engagement, and reporting.
• Ability to think creatively and contribute innovative ideas to drive attendance and revenue growth.

• Sun Devil Athletics Ticketing is located within Sun Devil Athletics at Mountain America Stadium.
• Activities are primarily performed in a regular, climate‑controlled office setting subject to extended periods of sitting, standing, or walking.
• Evening, weekend, and extended hours may be required during events, games, and peak sales periods.
• Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties and to regularly…