Inside Sales Representative - Client Solutions

Overview

The Inside Sales Representative – Client Solutions drives revenue growth within an existing client base by developing strong relationships, leveraging referrals from internal partners, and identifying opportunities to sell and expand HCM products and services for clients in the 20+ employee segment. This role owns the full sales cycle—from proactive outreach and needs discovery to solution presentation and closing—while acting as a trusted advisor to deepen client partnerships and increase overall value.

Work in-person at the sales hub 5x per week.

• Presenting Paychex solutions and services to final decision makers and end users within the prospective universe.
• Drive revenue growth by identifying and closing cross-sell and upsell opportunities.
• Proactively engage accounts via phone, email, and virtual meetings to uncover needs.
• Build strong relationships with clients and act as a trusted advisor.
• Develop and maintain a healthy pipeline of expansion opportunities.
• Present tailored HCM solutions aligned to client business goals.
• Collaborate with internal teams to deliver integrated, high-value solutions.
• Meet or exceed sales quotas and performance targets.
• Maintain accurate CRM records, pipeline tracking, and forecasting.
• Project a positive image in representing Paychex to clients and the community.

• H.S. Diploma
  - Required
• Bachelor's Degree
  - Preferred
• 1 year of experience in Inside Sales
• 2 years of experience in sales/selling
• Sales
  - Preferred
• Writing
  - Preferred
• Resourcefulness
  - Preferred
• Persuasive Communication
  - Preferred
• Rapport Building
  - Preferred
• Inside Sales
  - Preferred
• Selling Techniques
  - Preferred
• Customer Relationship Management
  - Preferred
• Business Intelligence
  - Preferred
• Computing Platforms
  - Preferred
• Workforce Management
  - Preferred
• Lead Generation
  - Preferred
• Sales Tax
  - Preferred
• Customer Inquiries
  - Preferred
• Sales Development
  - Preferred

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

• We value your well-being:
  We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time:
  From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development:
  Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective:
  Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities:
  We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note:

The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit — either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.