B2B Lead Inside Sales Account Manager

Work Setting

Position is in‑office or hybrid for the first 6 months, then open to fully remote or hybrid working environments after that.

• Work with ownership and other leadership to develop and implement sales strategies that maximize sales and profitability.
• Run, grow, and lead our small and growing inside sales team, which sells textbooks and consumables directly to schools and districts nationwide.
• Research new and current customer accounts and identify key players to engage through outbound calls and digital tools (some cold‑calling is required but most are warm leads).
• Maintain and manage the current customer base to ensure retention stays at a high level.
• Manage the customer database and keep detailed records of the sales, quoting, and ordering process in our customer management system.
• Practice positive communication: address concerns directly and professionally.
• Over time, build and manage a team of inside sales associates and administrative staff as demands require to ensure cost‑effectiveness and success in all areas.
• Other duties as assigned.
• Understand that our industry’s busy season is from May to September (80% of our total revenue is made during this time). This means generous time off and/or a more flexible work schedule October‑April and minimal to no time off (along with longer hours) May‑September.

• Bachelor’s Degree or similar experience preferred.
• Sales and/or customer service/account management experience.
• Educational industry or experience selling to schools or government entities a plus.
• Up to 3+ years of management experience in sales is a plus.
• Desire and willingness to learn.
• Exceptional communication (written, verbal, phone, and presentation) skills.
• Experience with cold calling and strategically prospecting new customers is a plus.
• Strong time management and organizational skills.
• Team player – helping the company succeed is imperative in a small business.
• Ability to lead and supervise a small team and build that team as needs dictate.
• Fast learner who is self‑motivated.
• Proactive problem solver and critical thinker who will generate and suggest ideas on how to grow the business.

Salary starts with a guaranteed salary for the first year to two years. Then each year, based on our commission structure, your salary is readjusted every fall to reflect the prior year’s productivity and success and is guaranteed for the next year. This means you won’t have a salary subject to our seasonal sales fluctuations but will still benefit from bonuses and commission rewards for growth and productivity.

• IRA after the first two years of employment.
• Health insurance after 60 days of employment.
• Dental, vision, life, and disability insurance immediately.
• Tuition and student loan reimbursement, among other benefits.

Walker Bookstore is an equal opportunity employer. EOE.