WorkForce Software, Senior Client Success Manager

Work Force Software, an ADP company, is hiring a Senior Client Success Manager
. This role is responsible for driving long‑term relationships with enterprise clients, serving as a trusted advisor and advocate, and leading the full client lifecycle from onboarding through renewal.
Key focus areas include: delivering measurable outcomes, proactively identifying value‑enhancing opportunities, and collaborating across Sales, Support, Product, and Services teams.

• Own the success of assigned enterprise clients, acting as a strategic partner and driving measurable customer outcomes.
• Own end‑to‑end customer lifecycle: onboarding, renewal, defining success plans, establishing KPIs, and ensuring accountability.
• Oversee SLAs, product adoption, client satisfaction, and conduct root‑cause analyses to maintain strong account performance.
• Identify expansion opportunities and strengthen retention strategies in partnership with Sales.
• Work closely with Product, Support, Services, and Sales teams to deliver seamless client experiences and continuous improvement.
• Lead client communications, including escalations, ensuring timely resolution and positive outcomes.

• 8+ years of experience in client success, account management, or relationship management.
• 3–5+ years of experience in HCM, preferably in Workforce Management (WFM) or Time & Attendance solutions.
• Strong business acumen with the ability to connect client goals to outcomes.
• Experience managing complex, enterprise‑level client relationships.
• Strong communication skills with the ability to engage executive stakeholders.
• Analytical and problem‑solving skills with a proactive mindset.
• Ability to travel up to 10‑15%, potential for international travel.
• Flexible hybrid work model—3 days per week in the office.

• Experience in program or project management.
• Familiarity with Salesforce or similar CRM platforms.
• Cross‑functional experience across Sales, Product, Support, and Services.
• Exposure to workforce technology or SaaS environments.

Base salary: USD $74,100.00 - USD $ per year, varying by location, skills, and experience. Additional compensation may include bonus, equity, or commissions. Benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, and merit.