Retention Specialist

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people‑first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

The Retention Specialist is a member of the Customer Operations department and functions as the primary coordinator of lease renewals and resident engagement in the market.

• Builds rapport with residents and manages all communication flow related to lease renewals
• Meets and/or exceeds daily, weekly, and monthly renewal performance and measures
• Coordinates the timely completion of all lease renewals for review by the Lease processing team
• Effectively communicates the lease renewal process, month to month, and lease renewal status with residents
• Has a thorough and detailed understanding of Progress Residential lease renewal process
• Represents the company to current residents and others in a courteous and professional manner – always putting customer service first
• Has a strong understanding of Progress Residential lease agreements and can accurately explain them to existing residents in a user-friendly manner
• Understands customer needs and requirements
• Understands basic sales techniques

• High School graduate required;
  Associate degree preferred
• Must have proven inside sales experience
• Persistent approach with strong customer service skills
• Strong phone presence and experience facilitating dozens of calls per day
• Honest, ethical, and able to maintain confidentiality in a business setting when necessary and required
• Able to multi-task, prioritize, and manage time effectively
• Able to thrive in a dynamic, fast‑changing, growth environment
• Fosters teamwork and mutual respect throughout the company
• Interacts productively in person and through technology with co‑workers, team members, management, and other company personnel daily to accomplish duties and responsibilities
• Computer literacy; able to comfortably navigate new technology and competency in MS Office
• Flexible schedule required which may include evenings and weekends based on business needs
• Bi‑lingual Spanish is a plus
• Property management experience a plus
• Previous use of Yardi Voyager a plus

• Competitive Compensation – Including performance-based bonuses that reward your contributions
• Comprehensive Benefits Package – Medical, dental, vision, parental leave, 401(k) with company match and more
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday
• Ongoing Learning and Development – Quarterly summits, town hall meetings and continuous training to support your professional growth
• A Culture that Celebrates You – We believe in collaboration, recognition and having fun while doing important work

Employment with Progress Residential is conditional on a satisfactory background and drug screen. Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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Progress Residential is one of the nation’s largest providers of single-family rental homes in the country, with more than 90,000 homes across the US.