MPS Virtual Payments Specialist - Arizona

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We are seeking a results‑driven Virtual Payments Specialist to support small business clients (up to $2.5MM in annual revenue) through virtual engagement and collaboration with our branch network. This role is responsible for identifying payment solution opportunities, expanding Business Essentials relationships, and serving as a trusted resource for branch‑referred clients.

The ideal candidate is a proactive sales professional who enjoys building relationships, uncovering client needs, and delivering consultative payment solutions in a fast‑paced environment.

Should be located within a commutable distance to Tempe, AZ office location

• Conduct outbound calls to prospective and existing small business clients to identify payment and business solution opportunities.
• Provide consultative recommendations based on customer needs and business goals.
• Respond to inbound calls and branch referrals with timely and professional support.
• Upsell Business Essentials products and deepen existing customer relationships.
• Manage objections, follow‑up activities, and sales opportunities throughout the client lifecycle.

• Serve as a virtual extension of branch teams by supporting overflow referrals and client outreach.
• Partner with branch colleagues to deliver a seamless and consistent customer experience.

• Maintain accurate activity, pipeline, and customer records within CRM systems.
• Meet or exceed sales, activity, and customer experience goals.
• Share customer insights and feedback to support continuous improvement.

• 2+ years of experience in sales, payments, or financial services—preferably in a virtual or hybrid environment.
• Strong understanding of small business needs and digital payment solutions.
• Excellent communication skills, both verbal and written.
• Comfortable making outbound calls and handling inbound inquiries in a high‑volume setting.
• Proficient in CRM systems.

• Bachelor’s degree, or equivalent work experience.
• Typically two to three years of relevant experience.

• Experience working with businesses under $2.5MM in revenue.
• Background in merchant services, business banking, or fintech.
• Bilingual (Spanish/English) is a plus.

This role offers a hybrid/flexible schedule, with an expectation of 3 or more days per week in office and flexibility to work remotely on remaining days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30…