Inside sales representative H​/F

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for customer complaints, inquiries, and correspondence, including requests for quotes, purchase order entry and changes, and expedite requests

• Communicate with customers and sales representatives in a timely, professional, and solutions-oriented manner on all issues

• Handle direct sales activities and provide support to both direct and indirect field sales teams

• Collaborate with Marketing, Sales, and Product Line Team Leaders to develop accurate responses and proposals for customer requests

• Ensure full compliance with Radiall company policies and Inside Sales procedures

• Retrieve, calculate, and communicate pricing using established price lists, databases, and approved pricing tools

• Utilize internal systems and databases to provide order status updates, catalogs, basic cross-references, and product information

• Organize, maintain, and update customer records to ensure high order capture rates and maximum data accuracy

• Bachelors Degree

  • Experience may substitute for some of the above education

  • Intermediate-Level: 3+ years of relevant work experience with a strong level of specialized knowledge

• Manage customer purchase orders (POs), including order entry, review, changes, and follow-up

• Compute rates, ratios, and percentages; interpolate pricing using existing data, price lists, and approved tools

• Conduct detailed analyses aligned with customer needs, including order review, offers, contract review, customer requirements, complaints, and technical inquiries

• Analyze activity data and key indicators to support decision-making and continuous improvement

• Gather and maintain marketing intelligence by collecting accurate information on competitors, market trends, current vendors, and potential customers

• Develop and maintain strong customer relationships through active listening, focused engagement, and thoughtful follow-up questions

• Negotiate contracts and pricing with customers in alignment with company guidelines and objectives

• Maintain up-to-date knowledge of current product standards and performance levels

• Utilize MRP systems to support production planning, scheduling, and inventory control

• Apply industry knowledge related to Radiall’s markets and designated customer segments

• Deliver high-quality customer service by responding promptly to customer needs, addressing concerns, and managing expectations effectively

• Use ERP systems (SAP) to support order management, pricing, planning, and reporting activities