North American Sales Manager

Position Summary

The North American Sales Manager is responsible for developing, maintaining, and growing customer relationships throughout the United States, Canada, and Mexico while driving new business opportunities and maintaining a strong, active sales pipeline. This position requires proactive customer engagement, regular travel, accurate sales and quotation communication, and consistent follow-up with existing, prospective, dormant, and previously lost customers. The North American Sales Manager reports to the Director of Pricing & Business Strategy and collaborates with Pricing, Engineering, Planning, Production, Customer Service, and other internal departments to support customer requirements and overall business growth throughout the North American market.

• Develop and maintain strong relationships with existing customers, distributors, representatives, and prospective customers throughout the United States, Canada, and Mexico.
• Maintain an active sales pipeline designed to support consistent sales activity, revenue growth, and customer volume.
• Identify and pursue new business opportunities within the semiconductor, electronics, defense, aerospace, military, and related markets.
• Regularly follow up on open quotations, RFQs, customer inquiries, and potential sales opportunities.
• Re‑engage dormant, inactive, lost, and former customers to identify opportunities to regain business.
• Review historical customer activity and older quotations to identify potential new or renewed sales opportunities.
• Conduct proactive outreach to new prospects rather than relying solely on incoming customer inquiries.
• Travel regularly throughout North America as necessary to meet with customers, distributors, prospective customers, and other business partners.
• Plan customer visits strategically to strengthen existing relationships, develop new accounts, and increase sales opportunities.
• Maintain accurate customer, contact, part number, pricing, end‑customer, and quotation information.
• Carefully review customer communications and quotation information before sending external correspondence.
• Respond to customer inquiries in a timely and professional manner and ensure appropriate follow‑up through resolution.
• Work with the Director of Pricing & Business Strategy on pricing matters, significant customer opportunities, and overall sales strategy.
• Coordinate with Engineering, Planning, Production, and other departments regarding customer requirements, availability, technical questions, delivery expectations, and business opportunities.
• Maintain organized records of active opportunities, customer follow‑ups, scheduled visits, open quotations, and next steps.
• Provide regular updates regarding sales activity, significant opportunities, customer concerns, and business‑development efforts.
• Perform other sales and business-development duties as assigned.

• Minimum of 5 years of professional sales experience required.
• Demonstrated experience in account management, business development, customer relationship management, or technical sales.
• Experience with military, defense, aerospace, or government-related sales preferred.
• Semiconductor or electronic component industry experience preferred.
• Experience working with distributors, manufacturers, OEMs, contract manufacturers, or technical customers strongly preferred.
• Ability and willingness to travel regularly throughout the United States, Canada, and Mexico.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to accurately manage quotations, pricing information, customer records, and correspondence.
• Demonstrated ability to independently develop leads, maintain an active sales pipeline, and…