Residential Broadband Technician

What's In It For You?

• We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time‑off policies.
• New hires in this market are paid a starting hourly rate of $24.23 and are eligible for a top-notch bonus & incentive plans.
• We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.
• You’ll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account & Health Savings Account options, counseling for mental wellness and more.
• Looking to grow your family? Rest assured you’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
• Our employees enjoy discounts on computers, entertainment, travel and more.
• Continuing education and professional development are important, and at Cox we offer both.
• We all love our pets - whether they walk, crawl, fly, swim or slither - and we’re happy to supply insurance for them as well.

Our benefits packages are designed to support your unique needs for health and happiness. As an employee, you'll be able to explore our myriad benefits and select the ones that best support you and your family.

You’ll turn frown into smiles as you show up to install or repair our residential products and services. You’ll work fast and efficiently without sacrificing quality. This is what you love to do, and you do it very well! Here’s a peek at your responsibilities:

• Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
• Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies.
• Monitoring Cox’s current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
• Communicating with the Comm Center for onsite support and/or routing assistance.
• Interacting with customers and educating them regarding services and products.
• Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
• Ensuring that the quality of services meets or exceeds industry and company performance standards.
• Participating in team meetings as scheduled and attending job-related training.
• Working with alarms, low voltage electricity and color‑coded wires.
• Maintaining accurate and high-quality recordkeeping of transactions.

You are all about connecting our customers to a world of possibilities and wonders. You have a broad skillset and strive for excellence in everything you do.

• High School diploma/GED with generally less than 2 years of experience in a related field; post‑high school education a plus
• 18 years of age
• Valid state driver's license and a good driving record
• Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations - reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color‑coded).
• Certifications and licenses, as required by state and municipal laws
• Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
• One year of work experience in a comparable field (e.g. related hands‑on trade role)
• Minimum of one year of direct customer service experience
• PC and Windows software skills
• Stable work history
• Able to work required shifts and overtime (if necessary)
• Travel as business needs dictate

• 5+ years of experience specifically in‑service installation and repair in multiple service provider and/or telecommunications environment.
• Spanish proficiency desirable in some locations

• Ability to carry and use tools and…