Service Technician​/Engineer - Arizona

About Methods

Methods Machine Tools, Inc. supplies high-quality, high-precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end-to-end portfolio of best-in-class products, engineering, service, parts, training, and integration. Methods has more than 300 employees, nine technology centers, one high precision machining center, and has installed in excess of 45,000 machines throughout North America.

Service Engineer

Service

Phoenix, AZ (Arizona)

We are looking for an experienced Service Engineer to perform the installation, maintenance, troubleshooting, and repair of CNC machines at customer sites. This advanced role requires in-depth technical expertise in CNC machinery, the ability to diagnose complex issues, frequent travel and direct interaction with customers to ensure optimal machine performance and customer satisfaction.

Frequent travel to CO, UT, NV, NM, , WY, and MT (up to 50% travel, may require overnight stays).

• A long history of stability and growth
• Excellent compensation
• Medical / 401(k) / Vacation / Sick / Holiday Pay / Tuition Assistance

• Troubleshooting & Repairs:
  Diagnose and resolve complex mechanical, electrical, pneumatic, hydraulic, and software-related CNC machine issues.
• Installation & Commissioning:
  Installation and setup of CNC machines, ensuring proper calibration, alignment, and integration with production systems.
• Preventative Maintenance:
  Develop and implement preventive maintenance programs to enhance machine reliability and longevity.
• Documentation & Reporting:
  Maintain detailed service logs, diagnostic reports, and repair documentation. Provide feedback to engineering and product development teams.
• Emergency & On-Site Support:
  Provide rapid response to urgent service calls and critical failures, ensuring minimal downtime for customers.
• Compliance & Safety:
  Ensure adherence to safety protocols, industry standards, and customer requirements when working with high-precision machinery.

• Knowledge of CNC machine operations, strong ability to read electrical schematics, mechanical systems, and control systems.
• Knowledge of automatic tool changers and pallet systems.
• Understanding of servo motors, drives, PLCs, and automation systems.
• Ballscrew & axis support bearing replacement & alignment.
• Excellent verbal and written communication skills to interact with customers and document service activities.
• Hydraulic and pneumatic troubleshooting and repair.

• Ability to lift up to 50 lbs.
• Perform physical tasks such as bending, twisting, and crawling.
• Climb step ladders up to 8 feet.
• Drive daily to customer locations with dependable transportation and a clean driving record.

• Applicant should have a minimum of 5 years of experience in CNC field service and knowledge of Fanuc controls. CNC programming experience is a plus.
• 8-10 years of experience in CNC machine service, repair, and troubleshooting, with expertise in complex diagnostics.
• Strong electrical background.
• Understanding of prints/schematics and electrical drawings.
• Use of digital multimeter, ohmmeter and phase checker.

$28.50 – $38.80 Hourly

This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements.

Methods Machine is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.