Field Service Engineer II - Travel

Field Service Engineer - Travel

Reports to:

Regional Field Service Supervisor – North America

Classification:
Non-Exempt

This position entails the installation, service, troubleshooting and repair of complex electronic and electromechanical equipment, site service, and field process applications and qualifications. In addition, the position is accountable for being able to operate as an independent "product expert" on several EVG product lines. Capable of assisting in the implementation of detailed, complex customer installation plans for reliability, process qualification, and sign-off.

Training customer personnel on advanced equipment operation, maintenance procedures and process related operations. Provides onsite technical support for development and implementation of equipment and process applications. Mentors other Field Service Engineers on EVG equipment software and mechanical systems.

• Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Assists customers and other personnel in identifying and repairing equipment related process problems.
• Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.
• Performs start-up, warranty, paid service, and service contract activities. Performs hardware set-up on specified systems within established time frames.
• Keeps Management informed of down situations. Documents, logs, and reports activities as required.
• Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
• Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicate professionally by email and telephone, as needed. Completes onsite equipment installations or complex retrofits on equipment and obtains final acceptance by the customer.
• Prepares and submits all required paperwork on a timely, routine basis.
• Maintains all assigned equipment logs and records promptly and thoroughly.
• Works overtime and/or travel on short notice, including unscheduled callouts from home and other shifts, as needed.
• Must be able to travel domestically and internationally overnight, as needed, up to 75% of the time. Must possess a valid passport.
• This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have acceptable driving privileges.

• Initiates purchase orders for parts and service.
• Maintains and performs repairs on company demo cleanroom equipment.
• Keeps informed and trained on the company's most current systems, methods, and procedures, including site safety.
• Demonstrates excellent customer service skills (foreign and domestic).
• Exhibits good housekeeping practices in all work areas.
• Assists in planning the daily work schedule within assigned territory to ensure completion of preventative maintenance and remedial maintenance.
• Mentors and provides technical assistance and training to less experienced personnel.

• This position requires an associate degree or bachelor's degree in a related engineering field plus four (4) years of experience or up to six (6) to ten (10) years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
• Knowledge of quality improvement process methods and terminology.
• Ability to identify and solve advanced process-related system problems.
• Ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers.
• Must have advanced PC skills (Windows, MS Office suite).
• Must have Kepner-Tregoe Problem Solving and Decision-Making training.

• While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
• Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.