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HVAC Service Supervisor

Location:

Tempe, AZ

Pay: $90-120k base, plus annual bonus and company vehicle

Relocation assistance available

Position Overview:

We are seeking an experienced HVAC Service Supervisor to lead field service operations for commercial and industrial HVAC systems. The supervisor will ensure safe, efficient, and high-quality service delivery for chillers, boilers and related mechanical systems, manage technicians, coordinate with customers, and maintain compliance with industry regulations including EPA requirements.

Key Responsibilities:

• Supervise, mentor and schedule HVAC service technicians across commercial and industrial job sites to ensure timely, high-quality work.
• Coordinate and prioritize service calls, preventive maintenance, emergency repairs and replacement projects for chillers, boilers, rooftop units and packaged systems.
• Troubleshoot complex mechanical, refrigeration and control issues; provide technical guidance and hands-on support as required.
• Ensure compliance with EPA regulations, safety standards and company policies; conduct toolbox talks and safety audits.
• Perform and oversee vibration analysis, oil analysis and other condition-based monitoring to predict and prevent equipment failures.
• Manage parts inventory, equipment, and service vehicles; coordinate parts ordering and vendor relationships.
• Maintain accurate service documentation, job reports, work orders and maintenance logs in company systems.
• Communicate with customers and facility managers to explain findings, recommend solutions, and ensure satisfaction.
• Train technicians on best practices, new equipment, diagnostic tools and regulatory requirements.
• Monitor team performance, enforce quality control, and drive continuous improvement in service procedures and response times.

Qualifications:

• EPA Universal Certification (required) and working knowledge of refrigerant handling and reporting.
• 5+ years of hands-on HVAC service experience with commercial and industrial systems.
• Experience doing service calls for rooftop units at 50 tons+.
• Proven experience with chillers, boilers, industrial HVAC equipment, vibration analysis and oil analysis programs.
• Strong diagnostic and mechanical troubleshooting skills across refrigeration, hydronic and control systems.
• Experience managing, training, and mentoring technicians for scheduled maintenance and service calls.
• Familiarity with commercial building systems, preventative maintenance programs and contract service delivery.
• Excellent leadership, coaching and customer service skills; able to coordinate multiple projects and priorities.
• Valid drivers license and willingness to travel to customer sites; ability to respond to on-call emergencies as needed.
• Proficient with service management software, mobile work order systems and basic MS Office applications.
• Physical ability to perform field work, including lifting, climbing ladders and working in confined spaces when required.

Benefits:

- Medical, Dental, Vision - 401k w/ match
- Annual bonus
- Company vehicle - PTO/holiday pay
- Opportunity for overtime
- Gym reimbursement
- On call additional pay
- Relocation if necessary!