Automotive Mobile Diagnostic Technician

• Apply technical knowledge to assist customers
• Answer inbound and outbound phone calls in support of the Autel scanning unit
• Answer technical questions relating to Autel scanning procedures
• Conduct research to understand, explain, and resolve vehicle technology issues
• Perform all-purpose duties as assigned
• Provide top-tier service to customers

• 2+ years of prior experience as a Diagnostic Technician required
• I-CAR and ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete assigned job duties
• Must be able to pass all pre-employment screenings, including background checks
• Minimum age requirement of 21+ years
• Ability to perform consistent physical activity, including reaching, kneeling, bending, squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Ability to work through competing priorities and adapt to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Must be eligible to work in the U.S. with no restrictions

Demonstrates expertise as a Diagnostic Technician with a strong focus on customer service and technical problem-solving. Proficient in vehicle technology issues and capable of effectively communicating technical information to customers.

• Diagnostic Technician Experience
• I-CAR Certification
• ASE Certification
• Customer Service Skills
• Technical Problem-Solving

• Vehicle Technology Knowledge
• Autel Scanning Procedures
• Technical Research
• Reading Work Orders
• Physical Activity Capability

• Effective Communication
• Adaptability
• Personable Service

• I-CAR Certification
• ASE Certification

• Diagnostic Technician
• Customer Support
• Technical Assistance
• Pre-Employment Screenings
• Competing Priorities

• Autel Scanning Unit