Manager, Holistic Student Success

Student Support Services Manager 1

Manages intermediate to complex student support services to help students with unique needs navigate and succeed in higher education, participates in the development of programs and initiatives.

Salary Range: $60,000 – $70,000 per year; DOE

The Office of Academic and Career Success seeks a collaborative, student-centered Student Success Manager who is passionate about removing barriers to student success and creating systems that support student well-being, persistence, and achievement. This position is designed for a Master of Social Work (MSW) professional who brings expertise in holistic student support, systems navigation, case management, wellness programming, and student advocacy.

The Student Success Manager serves as the college's lead coordinated care professional and provides oversight for coordinated care, wellness initiatives, and college-wide student referral processes. This role plays a critical part in ensuring undergraduate, graduate, and doctoral students across all learning modalities—including online, immersion, and hybrid programs—receive proactive, coordinated, and compassionate support when experiencing academic, personal, financial, wellness, or life challenges.

Working as part of an integrated student success ecosystem, the Student Success Manager collaborates closely with recruiting, advising, career services, faculty, academic leadership, university partners, and community organizations to strengthen support systems and improve student outcomes. The position serves as a central resource for students, faculty, and staff by providing consultation, training, and guidance related to student well-being, coordinated care, and intervention strategies.

The Student Success Manager supervises social work interns and practicum students and develops training and professional development opportunities for student leaders, interns, practicum students, faculty, and staff to strengthen the college's capacity to support students holistically. This role also cultivates partnerships across Arizona State University, throughout the Maricopa County community, and across Arizona and the nation to expand resources and support networks for students facing housing insecurity, food insecurity, financial hardship, and other barriers that may impact persistence and success.

Successful candidates demonstrate strong leadership, systems thinking, student advocacy, data-informed decision making, and a commitment to creating inclusive environments where all students can thrive. They possess the ability to build collaborative relationships, identify systemic barriers to student success, and develop innovative solutions that strengthen student support across the learner journey.

• Provide guidance and mentorship related to case management, student support practices, and professional development.
• Support implementation of wellness-focused activities and preventative student support programming.
• Develop shared practices, referral approaches, and coordinated care processes across the Office of Academic and Career Success.
• Facilitate communities of practice and collaborative discussions related to student wellness and coordinated care.
• Develop and maintain relationships with university departments, community organizations, and resource providers supporting student well-being and basic needs.
• Identify gaps in student support systems and advocate for additional resources or partnerships
• Oversee intake, review, triage, and coordination of all SOS referrals submitted across the Office of Academic and Career Success.
• Coordinate follow-up and case management efforts related to student referrals and interventions, and serve as a resource for others navigating complex student support situations and intervention planning.
• Monitor high-concern and complex student situations requiring coordinated support across departments and services.
• Assist students in navigating institutional systems, referrals, and support processes.
• Monitor trends related to SOS referrals, student barriers, intervention outcomes, and resource utilization.
• Analyze data to identify systemic challenges impacting…