Sr. Manager, Software Development, Multichannel Commerce and Fulfillment; MCCF

Sr. Manager, Software Development, Multichannel Commerce and Fulfillment (MCCF)

Job :  |  Services LLC

MCCF Outbound Fulfillment Tech (Shipping & Delivery Tech) is responsible for the tech stack and product capabilities enabling seamless outbound order fulfillment and delivery — from generating accurate delivery promises shown to merchants and shoppers at order confirmation, to shipping orders, to facilitating real‑time order tracking. This is an opportunity to be part of a transformational initiative building a decoupled, flexible fulfillment offering that serves diverse customer cohorts (SMBs, Enterprises, Marketplaces, 1P/3P integrations) while delivering competitive shipping costs, industry‑leading delivery performance, and custom experiences at world‑class scale.

As a Software Development Manager on the MCCF Outbound team, you’ll lead technical strategy for a system operating at massive scale — processing tens of millions of units annually across a rapidly expanding merchant ecosystem — while maintaining exceptional reliability and near‑continuous availability across all integration interfaces. Your architectural decisions directly impact developer and integration experience across EDI, REST, and GraphQL channels serving a merchant base that spans independent brands, global marketplaces, and enterprise retailers.

You’ll build highly‑available, low‑latency, tier‑1 software across order orchestration, API infrastructure, and multi‑tenant architecture — while partnering closely with merchant operations, fulfillment, and platform teams. This is one of the most complex and high‑throughput fulfillment platforms at Amazon, and the business continues to grow year‑over‑year as more merchants seek Amazon‑grade logistics for their own channels.

• Lead a technology organization consisting of Software Development Managers and software development engineers.
• Lead end‑to‑end architecture, design, implementation, support, and evaluation of technology‑focused tools and services.
• Provide leadership and innovation in the design and implementation of services to enable new products and services.
• Evaluate complex business and technical requirements, and communicate inherent risks and solutions to technical and non‑technical business owners.
• Act as point of contact for communications dealing with project deliverables, setting expectations, managing priorities, technologies, human factors and management issues.
• Establish consistent project‑management processes, standards and guidelines in the execution of program‑wide security efforts. Engage enterprise‑wide teams as needed with focus on results.
• Effectively hire, develop and manage performance of team members.

In this role you will work closely with stakeholders, software engineers and product teams to deliver our most complex, high‑quality, scalable products deployed around the world. You will collaborate with product teams to deliver the best product with the most efficient use of resources and technologies.

Amazon’s Multichannel Commerce and Fulfillment (MCCF) is transforming global retail. We enable entrepreneurs worldwide to reach customers through any sales channel they choose. Through Multichannel Fulfillment (MCCF), sellers can efficiently manage and fulfill orders across their sales channels. Buy with Prime extends Prime benefits beyond , offering fast, free shipping, seamless checkout, and free returns on merchants’ own online stores. This innovation increases product selection for Prime members while helping merchants boost their sales.

• 10+ years of engineering experience
• 5+ years of engineering team management experience
• 10+ years of planning, designing, developing, and delivering consumer software experience
• Experience partnering with product or program management teams
• Experience managing multiple concurrent programs, projects and development teams in an Agile environment

• Experience partnering with product and program management teams
• Experience designing and developing large‑scale, high‑traffic applications

Amazon is an equal opportunity…