Transportation Specialist

This role focuses on managing and optimizing cross-border drayage operations, ensuring that containers move efficiently and compliantly across international borders and through the supply chain. You will oversee short-haul trucking movements, monitor container activity, resolve real-time transportation issues, and leverage data to improve visibility, performance, and process reliability. This position is ideal for someone who enjoys working with data, collaborating with carriers and internal teams, and driving operational excellence in a fast-paced logistics environment.

Responsibilities

+ Oversee cross-border freight movements between countries such as the United States, Canada, and Mexico, ensuring timely and compliant transportation.

+ Coordinate drayage operations, including short-haul trucking from ports or border crossings to fulfillment centers, warehouses, or other facilities.

+ Serve as a central point of contact for resolving real-time transportation issues involving carriers, vendors, and internal teams.

+ Ensure all loads are visible and accurately reflected in relevant applications, using Excel and online portals to maintain up-to-date status information.

+ Manage and resolve disruptions within transportation and drayage portals, escalating issues as needed and following through to resolution.

+ Run and analyze reports to understand why containers have experienced delays or periods of inactivity, and identify root causes.

+ Track containers within your assigned region, maintaining clear and accurate visibility of their status throughout the supply chain.

+ Provide verbal updates and reports on events and issues within your scope, clearly communicating status, risks, and next steps.

+ Conduct deep-dive investigations into container movements, delays, and performance, and present findings and insights to stakeholders.

+ Use Excel to track containers, aggregate data, and perform analysis using pivot tables and VLOOKUPs at a minimum.

+ Communicate clearly and professionally via collaboration tools such as Chime, Slack, email, and conference bridges to coordinate actions and share updates.

+ Manage an assigned volume of work and a defined book of business, working independently in a focused, heads-down environment.

+ Move containers across the supply chain by monitoring milestones, updating data, and identifying nuances or anomalies in movements.

+ Pull, manage, and analyze large data sets to monitor data quality, identify trends, and drive process improvements.

+ Use data-driven insights to support root cause elimination and continuous improvement initiatives within drayage and cross-border operations.

Essential Skills

+ Strong operations or logistics support, ideally in supply chain, transportation, freight, or third-party logistics environments.

+ Experience in account management or vendor management, particularly supporting logistics or transportation operations.

+ Strong computer literacy with advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions.

+ Demonstrated ability to manage and track containers or shipments across the supply chain using portals and spreadsheets.

+ Proven problem-solving skills and a proactive mindset, with the ability to anticipate issues and take initiative to resolve them.

+ Experience supporting logistics accounts, vendor relationships, or customer accounts in a fast-paced operational setting.

+ Strong written communication skills, with the ability to clearly and professionally communicate via chat tools, email, and conference bridges.

+ Strong verbal communication skills, including the ability to provide concise status updates and reports to stakeholders.

+ Experience pulling and analyzing large data sets, with a focus on data management and data quality control.

+ Demonstrated experience using data to drive root cause analysis, root cause elimination, and process improvement.

+ Ability to work independently in a focused, heads-down environment while managing an assigned workload and book of business.

+ High level of comfort working with technology, portals, and collaboration tools to monitor and manage freight operations.

Additional

Skills &…