Operational Control Specialist

Specialist, Operations Control

Join Our Life-Saving Team!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems.

Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

The Operations Control Specialist (OCS) is responsible for monitoring and assisting air medical helicopter and fixed wing pilots. The position requires that the OCS has a comprehensive working knowledge of the EMS environment, local flying areas across the country, the PHI General Operations Manual, Federal Aviation Administration regulations and weather forecasting. The basic function includes communicating with pilots regarding their known and perceived risk in accepting or attempting an air medical flight – sometimes under marginal conditions.

The OCS must use Air Medical Resource Management and Aviation Decision Making techniques to communicate with not only pilots, but also communication and dispatch personnel, air medical crew members and PHI supervisory and senior staff. The position requires a person to be computer proficient: a strong knowledge of Microsoft Office (Word & Excel) and other custom software programs, while simultaneously interacting with pilots and others regarding flight decision-making.

The OCS has limited Operational Control of the PHI Air Medical resources and must be able to exercise sound judgment in sometimes stressful situations. In all communications and all decisions, the OCS is expected to follow company rules and FAA regulations, support the PHI culture of safety and “do no harm.”

• Coordinate with Communications Center personnel;
  Aviation Managers and Base Pilots with requests for PHI air medical staff, when conditions indicate that risk factors or weather place a base or area under risk that must be mitigated.
• Coordinate the resolution of operational control issues as they arise.
• Coordinate as above when conditions warrant a return to a “Green” status.
• Conference with pilots to confirm weather conditions reported by AWOS/ASOS systems.
• Assist pilots with weather updates as required or requested.
• Monitors and tracks aircraft utilizing “Satellite aircraft tracking systems” (if equipped) when operating in “Yellow” or “Green” conditions, workload permitting.
• Access current Aviation publications and reference materials on Web Manuals and via the internet.
• Notify Director of Operations Air Medical or On Call Manager (as appropriate) if OCC functions become degraded or systems fail due to equipment malfunctions.
• Place work orders to appropriate agencies for…