Customer Service Representative
Job in
Temple, Bell County, Texas, 76508, USA
Listed on 2026-02-14
Listing for:
ProKatchers LLC
Full Time
position Listed on 2026-02-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Job Title: Healthcare Member Services Representative
Location: Temple, TX 76502
Duration: 03+ Months
Job Description:- Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
- Respond to inbound and outbound calls, emails, and messages from health plan members regarding benefits, eligibility, claims, and services
- Must adhere to call handling goals of 80% of calls answered within 30 seconds.
- Document all member interactions, inquiries, and resolutions in the case management
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