Patient Access Coordinator - Baylor Scott & White Temple

Visitor Management Concierge

Towne Park is a premier hospitality company contracted with Baylor Scott & White. We are seeking individuals to provide outstanding customer service to all who enter the hospital. The Visitor Management Concierge is responsible for welcoming and greeting patients, vendors, and visitors in a friendly, efficient, and courteous manner. The role collaborates directly with Baylor Scott & White Public Safety to ensure a safe and secure environment for all hospital entrants and monitors the weapons detection software program under the direction of Public Safety.

• Arrive and check‑in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.

• High School diploma or GED preferred.
• Related customer service experience and/or training, or an equivalent combination of education and experience.
• Minimum 18 years of age and able to pass a criminal background and drug screen.
• Must obtain required immunizations and medical tests as required by Baylor Scott & White.
• Ability to read and write standard English, multitask, prioritize tasks, de‑escalate and remain calm under pressure.
• Strong communication and interpersonal skills.
• Proficiency in general typing and basic computer skills.
• Attention to detail and consistent adherence to safety protocols.

• 8-hour shift
• Day shift, Evening shift, Overnight shift
• Rotating weekends and holidays

Pay range: $18.00 – $20.00 per hour.

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company 401k retirement savings plan. Eligibility depends on classification, length of employment, and hours worked.

Towne Park is an Equal Opportunity Employer and encourages applications from all qualified individuals, including those with disabilities and veterans.