Customer Service Specialist ; CSC

Position: Customer Service Specialist 1 (CSC)
Job Title:

CSC Customer Service Rep I

Location:

Temple TX, 76508 Duration: 6 months Shift :
Flexible

Job Summary:

This includes answering phone calls for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.

Duties and Responsibilities:

Proficient in ALL phone and work request dispatch responsibilities. Assists with the workflow and assignments for patient transporters. Leads or participates in projects in support of the department. Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department. Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.

Performs all position appropriate duties as required in a competent, professional and courteous manner .

Knowledge, Skills and Abilities:

Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills. Proficiency with the Microsoft Office Suite of software. Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications. Ability to be successful in a stressful, fast-paced environment.

Education:

High School graduate/GED.

Experience:

1+ year experience required in Healthcare Setting.