Patient Access Coordinator - Baylor Scott & White Temple

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Pay:
From $18-$20 per hour

Job Type: Part-time & Full time

Shift &

Schedule:

8-hour shift/ Day shift/ Evening shift/ Overnight Shift/ Rotating Weekends/ Holidays

Work Setting:
In-Person/ Hospital Setting

Benefits Voluntary Benefits Flex Pay
401k Paid Time Off (PTO)
Medical, Dental, & Vision Insurance

Towne Park is a premiere hospitality company contracted with Baylor Scott & White. We are seeking individuals to provide outstanding customer service to all that enter the hospital.

As a Visitor Management Concierge, we are responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience.

Additionally, the VMC monitors the Weapons Detection Software program under the direction of Public Safety.

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by BSW and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.

Knowledge of principles and processes for providing customers and personal services.

Ability to read and write standard English language

Ability to multitask

Ability to prioritize tasks and remain calm in stressful situations

Ability to de-escalate and remain calm in stressful situations

Ability to work independently

Ability to perform general typing and/or basic computer skills

Ability to remain calm and composed under pressure

Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds

Attention to detail and consistent adherence to safety protocols

Related customer service experience and/or training; OR equivalent combination of education and experience

High School diploma or general education degree (GED) preferred

Must be at least 18 years of age and be able to pass a criminal background and drug screen

Must obtain immunizations and medical tests as required by Baylor Scott and White.

Compensation:
Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18-$20 per hour

Work Schedule:

The work schedule for this position is the following: 8-hour shift/ Day shift/ Evening shift/ Overnight Shift/ Rotating Weekends/ Holidays

Benefits:
Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification,…