Training Specialist

SUMMARY:

The position involves providing training and instruction to participants of Goodwill as well as community partners of the Mission Services department. Training Specialist facilitate instruction to participants across Goodwill’s service territory through in-person sessions and virtually as designated by Mission Services department management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following, other duties may be assigned:

Promotes the general goals and objectives of Heart of Texas Goodwill.

Administer assessments to participants to determine skill levels, needs and opportunities to connect with community resources.

Provide training through class instruction or one-on-one guidance in topics such as (but not limited to) employability skills, financial literacy, soft skills, and computer training.

Conduct classes and one-on-one instruction utilizing online and/or in-person techniques as needed by each participant or class requirements.

Create a learning environment that encourages positivity, creativity, and respect.

Assist in the creation and/or modification of curriculum.

Advocate and address appropriate work behaviors and personal/social functioning.

Provide referrals to Goodwill programs/services or community agencies.

Train participants to operate computers and other office equipment.

Report participant progress and case notes using participant tracking database (Salesforce) or designated spreadsheets.

Maintain participant files and ensure confidentiality of all records.

Gather satisfaction surveys and course evaluations; record responses and evaluate results

Assist participants to develop a resume, fill out job applications appropriately, and search for available jobs using the internet.

Provide support, encouragement, and accountability to participants.

Travel to required locations based on training schedules/needs of Mission Services department, parting agencies, organizations and/or employers.

Represents the company in the community in a positive, professional manner.

LEADERSHIP

COMPETENCIES:

Leadership Competency Team, Departmental, Corporate Leader

OUR TEAM Emotional Maturity and Respect Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.

Integrity Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation Serves as principal liaison to manage change.

Interpersonal Skills Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and Others Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.

OUR COMMUNITY Commitment to Goodwill’s Mission, Vision, and Values Manages operations in accordance with Goodwill’s Mission, Vision, and Values. Reinforces Goodwill’s Mission, Vision, and Values with staff and the community.

Commitment to Diversity, Equity, and Inclusion Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.

Community and Service Effectively communicates the benefits and impact of Goodwill’s services to stakeholders.

OUR GROWTH Commitment to Excellence and Customer Service Encourages staff accountability for meeting goals and producing high-quality results.

Business Acumen Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.

Stewardship and Accountability Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.

EDUCATION and/or

EXPERIENCE:

Minimum of a high school diploma or general education degree (GED) strongly preferred

Minimum of 1 year work experience in a customer service industry/position preferred

Minimum of 2 years work experience providing instruction, training…