Managed Services Analyst | Fuel Operations Coordinator | Customer Service

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting‑edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we enable businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and real‑time market intelligence via mobile applications such as Gas Buddy.

We’re a global team committed to excellence, collaboration, and real impact.

Our Fuel Management team is looking for a Managed Services Analyst I to provide fuel inventory management and accounting services for customers who outsource fuel management to PDI. The analyst will support fuel management, logistics distribution, and fuel reconciliation through our proprietary software, improving efficiency, reducing labor costs, and maintaining a competitive edge for our clients. Ideal candidates have experience in bookkeeping, accounting, data processing, dispatch, or bulk fuel operations.

• Actively monitor designated customer’s tank readings
• Plan deliveries based on current fuel levels and average daily usage
• Monitor market direction and adjust delivery schedules to secure optimal purchasing opportunities
• Schedule, coordinate, and manage fuel deliveries to customer locations
• Build strong relationships with suppliers and carriers to support customers’ fuel management programs
• Make fuel procurement or financial decisions efficiently and independently within established guidelines
• Participate in an on‑call rotation requiring weekend and overnight availability

• Receive customer calls and emails, engaging with a warm, pleasant, and helpful attitude
• Identify and resolve customer problems, maintaining communication throughout the process and escalating as necessary
• Manage additional communication methods (e.g., text, chat) to schedule deliveries and ensure timely, accurate service

• Review bulk fuel vendor invoices, correct errors, and dispute invoices on customers’ behalf
• Work with vendors to resolve any disputed invoices
• Ensure vendor invoices and related files are processed for payment in a timely and accurate manner
• Process and manage vendor statements, ensuring vendors are paid on time

• Bachelor’s Degree in Logistics, Supply Chain Management, or equivalent work experience
• Minimum of 2 years of experience in dispatch or fuel accounting
• Petroleum experience preferred
• Proficiency with Microsoft Office suite
• Ability to multitask and make financial decisions in a fast‑paced environment
• Demonstrated adaptability to a constantly changing environment
• Strong communication skills with all stakeholders
• Availability for nights, weekends, and on‑call support
• Legal authorization to work in the United States without employer sponsorship

PDI offers a well‑rounded benefits program, including competitive salary, market‑competitive benefits, quarterly perks, ample vacation time, and opportunities for continuous learning, professional certifications, and leadership development. We foster diversity, inclusion, and a supportive culture that values authenticity, trust, curiosity, and diverse thought.

We may use artificial intelligence tools in the hiring process to help review applications and assess responses. These tools support our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.

Compensation:
This is an hourly position starting at $16 per hour.