Community Service Technicians - Telecommunicator

Summary
Telecommunicator, under the general supervision of the Supervisor, services as a liaison and provides vital communications between public and local law enforcement to ensure safety of citizens and police officers. Must have availability to work flexible hours including nights, weekends, and holidays.

Essential Duties and Responsibilities

Operates in conformance with federal, state, and local laws, and department and city policies and procedures
Serves as front desk by greeting customers, answering the telephone, directing public to proper law enforcement officials
Works in fast-paced environment dealing with life-threatening situations
Maintains composure to respond effectively and accurately in stressful situations
Responds to any emergencies encountered in the front lobby as needed
Receives, logs, and maintains complaints and requests from citizens concerning non-emergency/emergency requests for Police assistance and enters into Computer Aided Dispatch (CAD) system
Receives incoming emergency/non-emergency calls and routes calls accordingly
Searches for and retrieves data from CAD, Police records management system, National Crime Information Center (NCIC), and Texas Crime Information Center (TCIC) and distributes data/reports to authorized personnel
Notarizes statements and complaints
Processes monetary transactions and issue receipts
Serves as a back-up with monitoring holding cells and Police Department entry ways by live video recording
Records impounded vehicles and vehicle inventory
Collects found property from community members and submits to the Evidence Unit
Follows City policies, procedures, and safety guidelines
Performs other duties as assigned

Minimum Qualifications

High school diploma or equivalent
Two (2) years of experience in customer service or related area

Demonstrated proficiency in typing and 10-key as determined by the department
Pass extensive criminal background check and polygraph exam and evaluation

Preferred Qualifications

Experience in law enforcement office
Familiar with law enforcement terminology
Experience in dispatching and radio communications
Bilingual in English and Spanish
TCOLE Telecommunications Officer

Certifications, Licenses and Registrations

Valid driver's license