Patient Service Representative

Job Details:
Level: Entry |

Job Location:

Temple Downtown
- Temple, TX 76501 | Position Type:
Full Time | Education Level: High School |

Job Shift: Day | Job Category:
Admin
- Clerical

• Patient registration
• collect current and overdue service charges, and printing receipt,
• secure a daily cash box,
• reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to mulitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

• Other duties as assigned by supervisor

• Valid Driver’s license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting –
• frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications.

Practice Manager

High School Diploma or equivalent;
Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.

• Excellent written and verbal communication and customer service skills utilize (AIDET) communication model
• Experience using Microsoft Office (Excel, Word, PowerPoint)
• Bilingual in English/Spanish preferred not required
• Detail oriented and Patient focused