Quality Assurance Specialist - 1644

Job Details

Job Location:

Temple Main
- Temple, TX 76501

Position Type:
Full Time

Education Level: 4 Year Degree

Travel Percentage:
Negligible

Job Shift: Day

Minimum Starting Hourly Rate: $20.09/hr

Maximum Starting Hourly Rate
- Dependent on Qualifications

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 7.69 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ 6% Employer Contribution
• Employee Assistance Program

Performs routine (journey-level) quality assurance work. Work involves planning, developing, and administering internal quality assurance and compliance activities. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Participates in the development of quality assurance processes, reports, and review tools.
• Reviews and analyzes cases, notes deficiencies, and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with service delivery standards, program requirements, and policies and procedures.
• Plans and organizes case review assignments according to department schedule.
• Verifies information received from case readings, sources and clients.
• Participates in corrective action planning and service improvement activities.
• Identifies and flags cases for investigation of potential error and for potential recoupment and restitution.
• Documents review findings and communicates final determination of case review to appropriate staff.
• Identifies trends and recommends changes.
• Provides input on the development of quality control policies, procedures and standards.
• Performs related work as assigned.
• Participates in the training and development of employees. May become certified instructor for Center required training programs.
• Demonstrates high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness is required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.
• May require some driving within the catchment area.

Graduation from an accredited four-year college or university with major coursework in healthcare, social work or related field. Experience and education may be substituted for one another.

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Knowledge of community behavioral health, intellectual disabilities and early childhood intervention service delivery systems.
• Knowledge of federal and state program policies and laws, financial and medical eligibility program policies, and quality control procedures.
• Ability to apply program and quality control policies and procedures; to ensure compliance with state and federal regulations; to select, analyze and evaluate information from case records in relation to eligibility criteria; and to communicate effectively.
• Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.

• Ability to communicate effectively, both verbally and in writing.
• Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
• Ability to independently perform tasks effectively and efficiently.
• Ability to present a professional appearance and conduct when representing the Center.

• Must have and maintain a valid drivers’ license with an…