Associate Manager - Visitor Management - BSWH Temple Job Temple area,Texas USA,Hospitality / Hotel / Catering

Overview

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

Towne Park is a place where you can make a difference and create smiles every day.

Note:

This description reflects the essential functions, qualifications, and conditions of the role.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description.

– 15%

Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client’s service standards and integrates Towne Park’s standards to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. – 20%

Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. – 15%

Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Ensures new associates receive proper orientation and on-the-job training. Recognizes great performance and provides opportunities for growth. Coaches and trains where improvement is needed. Conducts regular performance appraisals and provides feedback and coaching for all direct reports, including disciplinary actions when necessary. – 20%

Develops cohesive working relationships with the client’s staff. Maintains regular meeting rhythms and communication with the client and follows through on commitments. Maintains visibility at the site and ensures the team focuses on exceeding client expectations. – 15%

Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates identify and collect revenue for all vehicles. Oversees shift reports, cash drops and revenue reports for accuracy. Supervises revenue and ticket reconciliation at shift end. Maintains controls for scheduling, overtime, tip reporting, and timekeeping. – 15%

The total amount of time for all functions of the job – 100%

Qualifications

Education

Associate’s degree or equivalent degree preferred

Required Licensure, Certification, Etc.

Valid driver’s license and clean driving record

Work Experience

A minimum of one (1) year of related experience in hospitality

Knowledge

Knowledge of Towne Park’s and site-specific preventative safety and security procedures
Knowledge of Towne Park’s safe driving policies and procedures
Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park
Knowledge of Towne Park’s equipment training, policies and procedures for safe and efficient use
Knowledge of Towne Park’s claim check, ticketing and key box training, policies and procedures
Knowledge of Towne Park’s principles and processes for providing exemplary customer service, including needs assessment, meeting quality standards, and evaluating satisfaction
Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPAA
Knowledge of business writing, basic accounting and business metrics
Knowledge of the client’s facility,…