Home Care Office Assistant

Position Summary

This position will coordinate administrative, business, and other operational activities in the office by performing the following duties: maintaining solid and consistent communication with branch leadership and ensuring accurate file maintenance.

Full Time Monday through Friday 8 am to 5:00 pm.

• Medical, Dental, and Vision Benefits
• Continued Education
• Company Matched 401K
• Monthly Bonus
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

• Must have high school diploma or equivalent.
• Must be able to cover shifts in the field as needed.
• 1 year of health care experience in an office; home care, home health or hospice.
• Interpersonal, organizational and communication skills.
• Must adapt well to changing priorities.
• Must be comfortable with recruiting in the community weekly.
• Must have reliable Transportation (DL, Insurance and Vehicle).

• Manage the Branch Phones. You must be available to take, make, and follow up with calls to/from the branch. Document call information in the appropriate case notes in a timely manner. Calls will be verified on the AWS Call Reports; evidence of calls or voicemails must be reflected in the report.
• Manage Emails / Teams Communications. You should have your emails and Teams open for the entirety of your office hours so that you can address incoming emails and messages timely.
• Provide Client Care. Cover a critical client who has no backup when an aide is unavailable. You are the first person to leave the branch to cover critical clients during the business day.
• Complete Missed Visits in Real Time. When a client declines or cancels care, cancel the shift, document the call in the Case Notes and complete a Missed Visit Report in real time.
• Complete Client Complaint Log. Document complaints in the Case Notes and the Client Complaint Log located in Company Forms on the R Drive, including insurance company and resolution details.
• Recruiting. Manage candidate flow in Clear Company daily/weekly. Follow the company’s 3‑2‑1 Recruiting Process (3 text messages, 2 phone calls, 1 email) before determining a candidate is not viable. Document candidate status in Clear Company. The first person to contact, interview and onboard the candidate gets the hire.
• Interviewing. Interview candidates to determine fit for clients. If proceeding, communicate next steps including reference checks, criminal background checks, 2‑Year Proof of Residency, TB Test requirements, etc.
• Orientations. Schedule and complete compliant orientations on the candidate’s hire date, ensuring all compliance requirements are met.
• Hire/Start to meet monthly goals.
• Establish and maintain compliant employee files.
• Boots on the Ground Recruiting. Go into communities where staff is needed, hang flyers, and create awareness of Arcadia Home Care & Staffing at least once a week.
• Schedule and attend employment job fairs.
• Conduct Customer Service Calls with New Employees. Reach out to new employees after their first day and again after 3 weeks to verify how things went.

Apply via text: 11417 to 334‑518‑4376

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.