Network Specialist III

Posting  - Posted - Health & Human Services Comm - Reg Office Supp DSHS 4.2.5 - Computer and Mathematical - $3000 - $4999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

• Functional
  
  Title:
  
  Network Specialist III
• Job Title:
  
  Network Specialist III
• Agency:
  Health & Human Services Comm
• Department:
  Reg Office Supp DSHS 4.2.5
• Posting Number: 17239
• Closing Date: 06/05/2026
• Posting Audience:
  Internal and External
• Occupational Category:
  Computer and Mathematical
• Salary Range: $4,523.16–$5,888.50
• Pay Frequency:
  Monthly
• Salary Group: TEXAS-B-21
• Shift: Day
• Additional Shift: None
• Telework:
• Travel:
  Up to 20%
• Regular/Temporary:
  Regular
• Full Time/Part Time:
  Full time
• FLSA Exempt/Non‑Exempt:
  Nonexempt
• Job Location City: TEMPLE
• Job Location Address: 1010 OLD WACO RD

In accordance with HHSC Guiding Principles and universal expectations of personal responsibility, under general direction of the HHSC IT / Customer Service and Support / DSHS Regional Office Support manager, with moderate latitude for the use of initiative and independent judgment, performs complex work overseeing activities associated with Local Area Networks (LAN), Wide Area network (WAN), and the selection and evaluation of components for data and voice telecommunications networks.

Performs network design and installation, training, and evaluation of potential network enhancements. Perform customer support activities. Develop, maintain, and oversee management of Internet and Intranet web content for assigned customer area. Responsible for compliance with applicable policies, standards, guidelines, and procedures of DSHS, HHSC, and DIR. This position is classified as a full‑time position (40 hours a week). Work outside of regular hours may be required.

Travel to other work location may be required. Performs other duties as assigned.

• (40%) Serve as front line support for local and remote personnel to obtain support for problems involving PC workstation hardware, software, and connectivity to network or telecommunications systems. Working closely with other with team members, perform PC desktop support, troubleshoot and repair hardware and software, making appropriate documentation within the assigned Help Desk system, and other technical issues in a timely manner and according to Service Level Agreement (SLA) standards.
  
  Serve as technical resource for other IT staff, and assist in coordinating tasks.
• (20%) Install, monitor, and maintain hardware providing Local Area Network (LAN) services. Assist in support of Wide Area Network (WAN) equipment and services. Hardware support includes cable, hub/switch installations, limited router support, and related physical and logical structures. Monitor performance of, and act as liaison to, the Data Center Services (DCS) vendor to ensure service levels for network server hardware and operating systems, as well as backup and recovery services.
  
  Perform limited server duties, such as the addition of new users to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities not covered in the DCS scope.
• (20%) Install and maintain hardware and software on agency workstations and other systems as assigned. Maintain patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely.
• (5%) Perform limited instruction and user support for customer staff and/or local partner agencies, on available network, data and telecommunications hardware, application software, utilities and procedures. Instructs customers, in groups or individually, on use of…