Technical Account Manager; On Site

The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners.

• Strategic
  
  Roadmap:
  
  Develop and maintain client business plans and technical roadmaps aligned with our core stack.
• Client Advocacy:
  Be the voice of the client to ensure service expectations are not just met, but exceeded.
• Consultative Growth:
  Analyze client needs to recommend upgrades or features that solve their unique business challenges.
• Project Leadership:
  Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.
• Crisis Management:
  Act as the primary point of contact during technical emergencies, providing calm and clear communication.
• Business Development:
  Collaborate with the Sales Team to showcase our value and win new business.

• Experience:
  
  A minimum of 3 years communicating complex technical issues to clients.
• Technical Knowledge:
  Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology.
• Education:
  
  A four-year degree in a technology-related field (relevant experience may offset this requirement).
• Soft Skills:
  
  Exceptional problem-solving abilities paired with elite verbal and written communication.
• Service Mindset: A proven track record in high-level customer service and account management.

We take care of our team so they can take care of our clients. Your benefits package includes:

• Health & Wellness:
  Comprehensive Health, Dental, Vision, and Prescription coverage.
• Financial Security: 401K plan and Flexible Spending Accounts.
• Peace of Mind:
  Company-provided Life Insurance plus Short-term and Long-term Disability.
• Work-Life Balance:
  Generous Paid Vacation, Sick Leave, and Holidays.