Technology Support Specialist- Dual Credit & IT Services; Grant Funded

Under the general supervision of the Executive Director, Dual Credit & High School Partnerships, and the Director of Information Technology Support, the Technology Support Specialist – Dual Credit & IT Services provides technology support services to dual credit students, faculty, staff, and partner Independent School Districts (ISDs).

This position serves as a liaison between Information Technology Services, the Dual Credit Department, and partner school districts to ensure students have access to the technology resources necessary for enrollment, participation, and success in college coursework. The position supports student onboarding, account access, learning management systems, technical troubleshooting, and technology-related student success initiatives while also assisting with institutional technology support responsibilities.

Bachelor's degree in Information Technology or related field; OR Associate's degree and two (2) years directly related work experience; OR High School diploma/GED and three (3) years directly related work experience in information technology support, customer service, educational technology, or related fields.

• Knowledge of D2L, student information systems, and student support technologies
• Experience supporting end users in educational environments
• CompTIA A+ or other industry-recognized technology certification
• Experience collaborating with K-12 school districts
• Experience working with dual credit, early college, or higher education programs

Valid Texas Driver's License or ability to obtain one.

• Diagnose, resolve, document, and track hardware, software, telephone, audiovisual, and other technology-related issues.
• Provide technical support to faculty, staff, administrators, and students in person, remotely, by telephone, and through electronic communication.
• Participate in the deployment, configuration, and support of technology systems and software applications.
• Maintain accurate records of service requests and support tickets.
• Assist with inventory management and distribution of technology resources.

• Issue, track, and manage access control cards, access credentials, and assigned technology resources.
• Support user account provisioning and access management processes.
• Maintain compliance with institutional security standards and technology policies.
• Assist with technology-related audits and documentation as needed

• Work collaboratively with Information Technology Services, Dual Credit staff, Admissions, Advising, Financial Aid, Academic Departments, and other campus departments.
• Participate in onboarding, training, and professional development opportunities.
• Provide backup support for other Information Technology Services functions as needed.
• Assist with departmental events, meetings, and institutional initiatives.

• Assist dual credit students with password resets, account access, and multi-factor authentication (MFA) issues.
• Provide support for student email, D2L, Self-Service, and other college technology platforms.
• Troubleshoot access issues that may impact student enrollment, registration, advising, and coursework.
• Assist students with technology onboarding during orientations and enrollment events.
• Develop and maintain student-facing technology guides and support materials.
• Provide technical support during peak enrollment periods and registration events.

• Serve as a liaison between Temple College Information Technology Services, the Dual Credit Department, and partner ISD technology departments.
• Collaborate with school district technology personnel to resolve connectivity and access issues.
• Coordinate safe-listing of approved websites, applications, and instructional resources utilized by dual credit students.
• Assist with troubleshooting firewall, content filtering, authentication, and network-related issues affecting dual credit programs.
• Support technology implementation and communication for partner school districts.

• Support technology…