IT Analyst II

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors.

Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit  and follow Suffolk on Facebook, Twitter, Linked In, You Tube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.

For more information, clickhere.

• Serve as the primary local helpdesk support contact for the jobsite trailer complexes, providing responsive support to project teams, field personnel, and local leadership.
• Provide hands‑on and remote support for end users across Windows, macOS, and iOS devices, including laptops, desktops, mobile devices, printers, peripherals, and collaboration tools.
• Troubleshoot moderate to complex issues involving hardware, software, account access, Microsoft 365, Teams, network connectivity, printing, and jobsite technology tools.
• Support local trailer city technology needs, including workstation setup, printer support, basic wireless/connectivity troubleshooting, conference room or audiovisual support, and coordination with other IT teams when escalation is required.
• Lead and support hardware and software deployments, including device imaging, equipment coordination, documentation, and setup for jobsite and corporate users.
• Execute new hire setup and onboarding support for jobsite personnel, including account readiness coordination, equipment preparation, user guidance, and orientation to standard Suffolk technology tools.
• Monitor and manage assigned ticket queues, resolve incidents and requests within expected service levels, identify recurring issues, and recommend process improvements or knowledge gaps.
• Collaborate with Service Desk, Field Services, Infrastructure, Security, Applications, and other IT teams to resolve complex incidents and…