Repair and Tool Technician

Overview

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure tool is operating properly and demonstrating its proper use (as needed).

In addition to supporting customer repair needs, they are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. In non-store locations, technicians will ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.

• Evaluate and repair small engines, outdoor power equipment and handheld electrical devices.
• Provide service to store customers in Tool Rental, including writing customer contracts and invoices for equipment rental and tool repairs.
• Check tools for proper operation and demonstrate proper use as needed.
• Maintain day-to-day operation and maintenance of equipment in the Tool Rental department.
• In non-store locations, ensure units are repaired, tested for quality, and cleaned before returning to the originating store.
• Maintain thorough knowledge of all tools and effectively manage tool inventory.

• Experience in evaluation and repair of small engines, outdoor power equipment, and handheld electrical devices.
• Ability to work in stores with Tool Rental Centers and in repair centers.
• Ability to write customer contracts and invoices, and communicate with customers.
• Attention to quality and thoroughness in testing repairs and cleaning units before return.

• Employment type:
  
  Full-time
• Seniority level:
  Not Applicable
• Job function:
  Other
• Industry: Consumer Services

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