VSupport Services Program Manager

Summary

Support Services Program Manager is responsible for programs, initiatives, & administrative operations for the Utilities Department. This leadership role provides expert professional & strategic support to the Department Director and Assistant Directors on complex, sensitive, & confidential operational, financial, & policy matters

• Develops & manages research projects and operational assessments for the Field Operations, Water Treatment, and Environmental Programs Departments.
• Manages initiatives and special projects.
• Develops policies, procedures, and performance standards for operations & services.
• Analyzes metrics and assesses the effectiveness of developing programs.
• Recommends new or revised programs, policies, and procedures.
• Updates the Department Director and Assistant Directors on matters requiring attention and recommends courses of action.
• Plans and facilitates executive-level meetings, establishing agendas, guiding discussion toward decisions, and ensuring monitors follow-through on action items.
• Prepares presentations, memos, & reports.
• Prepares annual budgets and budget forecasting.
• Develops and implements complex projects and programs.
• Manages obtaining and / or continuing reaccreditation with the AWWA and APWA.
• Liaises with staff, committees, boards, etc. and represents the department at events and activities.
• Manages support staff, fostering a team environment among Utilities departments.
• Acts as interim Compliance Coordinator, Fleet Coordinator, Communications Coordinator, and Strategic Programs Coordinator if positions are vacant.
• Follows City policies, procedures, and safety guidelines.
• Performs other duties as assigned.

• Combination of education and experience equivalent to a Bachelor’s Degree in Environmental Science, Business Administration, or a related field.
• Four (4) years of experience in public works, program compliance, initiatives or related field.
• Two (2) years of supervisory experience.

• Valid driver's license.
• TCEQ D Water & Wastewater licenses or ability to obtain within one (1) year of employment.