Animal Control Field Supervisor

Summary

The Animal Services Field Supervisor provides direct field oversight for all Animal Control Officers (ACOs) while maintaining the capacity to perform front-line enforcement duties as required. This role delivers critical administrative leadership, managing timekeeping and inventory logistics while serving as a primary liaison between the shelter, law enforcement, and external agencies. The Supervisor supports general shelter operations to ensure seamless departmental functioning.

• Provide direct supervision of ACO field operations, recommend policy, plan and direct activities of employees to maximize effectiveness and efficiency of operations utilizing all available resources.
• Assist in the selection, hiring and training of Animal Control Officers.
• Plans, directs, controls and evaluates job performance of several employees and performs annual employee performance reviews.
• Administer corrective training, counseling and/or discipline when appropriate.
• Trains ACOs in all field operations procedures and ensures staff maintain state-required certifications.
• Resolves problems and miscommunications between employees in a fair and unbiased manner.
• Provides support as a certified ACO for field operations, including the impound of animals and livestock.
• Responds to citizen complaints and inquiries.
• Performs duties related to after-hours call-out rotation.
• Prepares charging documents for and testifies in criminal court.
• Coordinates with various groups, organizations, and governmental agencies.
• Communicates with the Shelter Manager and the Police Department chain of command regarding field activities.
• Compiles data and submits monthly reports and summaries to department supervisors.
• Recommends ordinances, programs, and proposals to improve animal services field operations.
• Briefs the Shelter Manager on budget matters and recommends budget considerations.
• Ensures employee compliance with established safety procedures.
• Maintains compliance with health and safety laws and guidelines.
• Assists with shelter operations, including cleaning, care, feeding, euthanasia, adoptions, and surrenders when necessary.
• Orders and maintains supplies, working closely with local vendors and the city Purchasing department.
• Accepts and collects payments for services or fees.
• Provides community education regarding animal services and safety.
• Follows City policies, procedures, and safety guidelines.
• Performs other duties as assigned.

• High school diploma or equivalent.
• Three (3) years of experience in an animal shelter facility or related field.
• Two (2) years of experience in a lead or supervisory role.

• Valid driver’s license, including a clear criminal and driving record.
• Advanced Animal Control Certification or ability to obtain within one (1) year of employment.
• Administrative Animal Control Certification or ability to obtain within one (1) year of employment.
• Certified Euthanasia Technician or ability to obtain within 120 days of employment.