Operations Division Director

Summary

The Fleet Services Operations Division Director is responsible for planning, organizing, facilitating, staffing, and directing the activities of the Fleet Services Division. This leadership position has overall responsibility for equipment management, program administration, budget preparation and administration. The Director provides immediate oversight of operational execution and leads long-term strategic planning to scale service delivery volume and enhance the overall service experience.

• Provides strategic leadership and clear direction for the Fleet Services Operations Division, overseeing fleet maintenance operations, establishing goals and performance standards, and implementing policies and programs that support efficient and reliable fleet services.
• Oversees the repair, maintenance, and preventative maintenance programs for the City’s fleet of light- and heavy-duty vehicles and equipment, including gasoline, diesel, and alternative-fuel technologies
• Oversees the division budget, service contracts, compliance requirements and financial performance
• Develops service level specifications for sublet vendors; manages bid processes; and administers contracts with vendors, suppliers, and service providers
• Plans and directs the effective and efficient maintenance, repair, purchase, and disposal of City vehicles and equipment
• Establishes and facilitates fleet programs, policies, and procedures to include general and preventive maintenance programs
• Develops goals, implements effective services, and monitors fleet services performance
• Analyzes complex challenges, formulates strategic recommendations, and guides decision-making processes to foster efficiency improvements
• Prepares the annual division budget and assists departments in budget estimates; oversees fleet services operations budget purchases; reconciles inventory balances
• Provides data analysis and reports to assist with fleet decisions, inventory management, and key fleet performance metrics
• Computes estimates and actual costs of factors such as materials, labor, or outside contractors
• Reviews and performs periodic audits for sublet billing, purchasing card purchases, and other services performed for fleet services customers
• Provides data to be evaluated to help identify vehicles/equipment to be considered for replacement and/or upgrade
• Monitors the condition and maintenance of bays, ensuring safe working conditions
• Oversees the division’s hiring process, ensures training opportunities for employees
• Resolves employee grievances and handles disciplinary actions in accordance with city policy
• Ensures employee compliance with established safety procedures and proper usage of safety equipment, and conducts regular safety meetings
• Ensures departmental adherence to regulations, City policies, procedures, and safety guidelines
• Performs other duties as assigned

• Combination of education and experience equivalent to Bachelor’s degree in Business Administration, Public Administration, or related field
• Five (5) years of experience in fleet management/operations or closely related field
• Three (3) years of experience in a managerial position

• Experience in public sector fleet management
• NAFA CAFM or APWA CFP Certification Preferred
• Public Safety Emergency Fleet Management experience
• Experience in managing projects and complex programs

• Valid driver’s license