Service Coordinator

Summary

The Service Coordinator facilitates communication between the public, utility crews, foremen, and managers to ensure citizen safety, environmental protection, and compliance with state and federal regulations. This position is in constant phone and radio contact with utility staff to order parts, secure equipment, and request utility locates before excavation begins. Additionally, this role plays a vital part in emergency response efforts.

• Answers telephone and dispatches calls related to reported health and/or safety issues
• Enters citizen-reported water and/or wastewater concern into system and dispatches service technicians for evaluation
• Researches and processes requests for new construction connections to water and wastewater services
• Orders parts, contacts 811 for locates, monitors radio, and directs units
• Maintains records; enters daily data for work orders, customer complaints and action items
• Develops reports as required by state and federal regulations
• Assists with the new hire onboarding process (e.g., coordinating PPE, uniforms, and boots) and enters daily time worked into the system
• Provides resources, supplies, and city-wide messages to field staff who do not have a city email address
• Picks up and distributes mail; sorts and routes all incoming and outgoing mail and correspondence to City Departments
• Assists with coordinating monthly departmental meetings and preparing meeting information
• Assists in preparation and organizing various events for department, safety training, and other activities
• Performs periodic on-call duty on a rotating basis
• Completes cost estimates relating to water and sewer taps
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

• High school diploma or equivalent
• One (1) year of experience in customer service or related area

• Work experience with Water and Wastewater and related terminology

• Valid driver’s license