Healthcare Operations Manager - Temple, TX

Healthcare Operations Manager - Temple, TX LAZ Parking Texas, LLC

Compensation $65,000.00 - $70,000.00/year

• 3+ years of management or operations leadership experience required
• Bachelor"s Degree or equivalent work experience preferred
• Strong leadership, coaching, and employee development skills

Healthcare Operations Manager

The Healthcare Operations Manager is responsible for the day-to-day operational, financial, safety, and service success of assigned healthcare location(s). This position leads and develops frontline and management teams while ensuring LAZ Parking consistently delivers a safe, efficient, and exceptional experience for patients, visitors, healthcare staff, and clients.

The Healthcare Operations Manager serves as a key point of contact for the client and oversees multiple parking and mobility service lines, which may include valet, self-parking, shuttle/transportation, patient transportation, traffic management, and other services based on the needs of the healthcare facility.

• Lead, direct, and develop teams of employees across assigned healthcare location(s).
• Manage, plan, schedule, train, and direct the activities of on-site employees and operational leaders.
• Ensure operational, safety, financial, and service expectations are consistently achieved across assigned locations and service lines.
• Build and maintain strong relationships with healthcare clients and key stakeholders to support client satisfaction and business retention.
• Ensure increased revenue, managed expenses, operational efficiency, and customer satisfaction are maximized while maintaining LAZ and client service standards.
• Understand, implement, and deliver all requirements outlined within contractual agreements between LAZ Parking and its healthcare clients.
• Additional related duties as assigned.

• Lead, coach, and develop Assistant Managers, Supervisors, Team Leaders, and frontline employees.
• Identify high-potential employees and provide development opportunities to support the organization's continued growth.
• Manage staffing levels and scheduling to ensure appropriate operational coverage based on patient, visitor, employee, and facility needs.
• Actively participate in recruiting, interviewing, onboarding, training, and retention efforts for assigned healthcare operations.
• Establish clear performance expectations and provide ongoing coaching and feedback to employees and leaders.
• Create an environment that promotes teamwork, accountability, employee engagement, and continuous improvement.
• Ensure pre-shift meetings and other operational communications are conducted consistently.
• Partner with Human Resources on employee relations, performance management, wage and hour compliance, and other workforce matters.
• Manage, plan, schedule, train, and direct employees in accordance with applicable Collective Bargaining Agreements where required.
• Participate in labor contract administration and management when applicable to assigned location(s).
• Ensure employees understand and consistently execute LAZ Parking and client policies, procedures, safety standards, and service expectations.

• Deliver a consistent, high-quality service experience for patients, visitors, healthcare employees, clients, and other facility stakeholders.
• Oversee assigned service lines, which may include valet, self-parking, shuttle/transportation, patient transportation, traffic management, and other parking or mobility services.
• Develop and maintain strong client relationships while proactively identifying and addressing operational needs.
• Partner with healthcare facility leadership and other stakeholders to ensure parking and transportation operations support the overall patient and visitor experience.
• Understand, implement, and deliver all requirements outlined within contractual agreements between LAZ Parking and its clients.
• Monitor service levels and operational performance and implement action plans when opportunities for improvement are identified.
• Ensure appropriate procedures are in place to effectively manage traffic flow, vehicle movement, pedestrian safety, and peak-volume periods.
• Coordinate with hospital security, local law enforcement, emergency management teams, and other appropriate stakeholders regarding operational and emergency needs.
• Support operational planning for emergency situations, facility disruptions, construction, special events, and other circumstances affecting parking and transportation operations.
• Responsible for executing operational plans for the opening of newly assigned healthcare locations.
• Oversee the transition of newly assigned locations from contract acceptance through opening, ensuring operational readiness and client satisfaction.
• Assist with operational preparation for potential new healthcare locations, including site assessments, rate surveys, staffing evaluations, and other operational analysis.
• Implement and complete projects, programs, and initiatives that arise from…