Client Service Representative - Full Time

Overview

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR. This posting will remain open for a minimum of two weeks from the posting date. A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication.

Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Capabilities and Experience (can do): ability to multi-task; strong English communication (written and verbal); organizational ability; problem solving; client service skills; intellectual and mathematical ability; computer skills (Microsoft Word, Excel, Access, Outlook, etc.).
• Attitudes (will do):
  Initiative;
  Integrity;
  Cooperativeness;
  Flexibility;
  Independence;
  Tolerance for Stress / resiliency.
• Special
  
  Working Conditions:
  
  ability to work at a computer for long periods; able to be confident around pets; may require more than 40 hours per week including weekends and evenings; noise level moderately high; physical requirements including lifting up to 50 pounds; various vision requirements; exposure to pets, anesthesia, and potentially hazardous substances.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

We believe that embracing inclusion and diversity enables us to live our purpose: A BETTER WORLD FOR PETS.

The pay range for this role is $15.00 - $17.70 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we offer a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Benefits may include medical, dental, vision, retirement plans, paid time off, parental leave, education allowances, and various associate perks as described in our benefits overview.