Quality Manager

Role Summary

• Lead efforts to reduce internal defects, scrap, rework, and customer complaints by driving root cause problem solving, corrective and preventive actions, process audits, and quality improvement initiatives.
• Work closely with operations, engineering, maintenance, and support teams to identify risks early, improve process capability, and strengthen quality at the source throughout the plant.
• Use data, trend analysis, and structured problem solving to create sustainable improvements that improve both product quality and customer satisfaction.

• Lead customer quality performance by driving prompt response, investigation, and resolution of customer complaints, claims, and product issues.
• Partner with internal teams to identify recurring customer issues and implement permanent corrective actions to prevent repeat failures.
• Lead plant efforts to improve internal quality performance by reducing defects, scrap, rework, and process variation.
• Drive a proactive quality approach focused on prevention, early detection, and process control rather than reactive inspection.
• Oversee product audits, in-process checks, and finished goods quality processes to ensure products meet specifications before shipment.
• Lead root cause analysis, corrective action, and preventive action activities for quality issues, non-conformances, and process deviations.
• Use data, audits, and observations to identify risks early and drive actions before issues impact the customer.
• Facilitate cross-functional quality improvement projects that support plant goals for quality, service, and cost.
• Develop and lead the quality team through coaching, training, performance management, and technical support.
• Maintain and improve the Quality Management System and support customer, regulatory, and internal audits.

• Bachelor's degree in Engineering or related field preferred.
• Minimum 4+ years of experience in quality, manufacturing, or process improvement leadership roles.
• Prior experience leading customer quality, internal quality systems, and defect reduction initiatives in a manufacturing environment.
• At least 3 years of people leadership experience, with proven ability to coach, develop, and lead teams.
• Strong knowledge of quality systems, audits, inspections, root cause analysis, and corrective/preventive action processes.
• Strong analytical, troubleshooting, communication, and cross-functional collaboration skills.
• Customer-focused, proactive, organized, and results-oriented with the ability to manage multiple priorities in a fast-paced manufacturing environment.