Inside Sales Representative

As an Inside Sales Representative at EMPLOYER-DESC , you will play a pivotal role in driving our company's growth by boosting sales and forging strong relationships with new and existing clients. This position involves using your in-depth knowledge of our products and the manufacturing industry to meet the needs of clients and maintain competitive edge.

Responsibilities

• Communicate with potential and existing customers to inform them about the company's products or services using scripts
• Answer questions about the products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company's reputation
• Go the "extra mile" to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Required Skills

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints