Program Support Assistant; Compliance Auditor

Summary

The Program Support Assistant serves in a 1B complexity, affiliated, secondary and tertiary care VA Health Care System within the Corporate Compliance Section. The Corporate Compliance Section is responsible for identifying non-clinical organizational risks and developing plans of action for the approval of executive leadership that will avoid or minimize risk to the organization. The section conducts audits, analyzes data and completes investigations.

Major duties include but are not limited to:

• Perform data entry, collection and validation for accuracy and abstract data from various sources to complete statistical reports.
• Computes totals on various statistics related to patient access, which includes Business Intelligence Service Line (BISL) Dashboard, Group Practice Management/Supervisory Appointment Tools (GPM/SAT) Suite, VISN 17 Datamart, SAIL, and VistA.
• Calculates the mean, mode, percentage and weighed averages. This may include graphing various reports for presentation to various employees, supervisors and/or upper level management.
• Conduct audits of a variety of areas that impact Veterans access to care.
• May conduct audits that are part of investigative or compliance actions and audits in the areas of business compliance, research compliance records management and privacy.
• Identify discrepancies and/or errors found during audits and communicate these findings to the Compliance Officer or the discipline-specific analyst for the area audited.
• Receives and responds to unclear internal and external inquiries which will be passed down and then reviewed by the Compliance Officer. Determines the general nature of the inquiry and independently responds to all administrative questions.
• Provide statistical analysis by individual section and service totals in regard to outcomes in access and scheduling accuracy. This will also include return to clinic order, consults, and recall reminder completion.
• Provides technical assistance in the development of corrective action plans and compiles information for presentation and reports.
• Provides training to various staff on the regarding scheduling errors, incorrect written text orders, open encounters, and open consults.
• Provides technical assistance based on the analyst review, they will list discrepancies and errors found during audits and will work with Services to correct based on VHA scheduling directives.
• Coordinate compliance activities under the direction of the Compliance Officer and will provide administrative support to the Compliance Committee. These duties could include coordination of logistics for fact-finding and/or other investigative actions.
• Perform other duties as assigned.

Monday
- Friday; 7:30am - 4:00pm or 8:00am - 4:30pm

Ad-hoc Only

This is not a virtual position.

Program Support Assistant (Compliance Auditor) / PD013670

Not Authorized

Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements:
  
  The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://(Use the "Apply for this Job" box below).). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL  cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government;
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive…