Patient Access Coordinator - Baylor Scott & White Temple

Job Title

Visitor Management Concierge

Pay: $18-$20 per hour

Job Type: Part‑time & Full time

Shift &

Schedule:

8‑hour shift – Day, Evening, Overnight, Rotating Weekends & Holidays

Work Setting: In‑Person, Hospital Setting

• Voluntary Benefits
• Flex Pay
• 401(k)
• Paid Time Off (PTO)
• Medical, Dental, & Vision Insurance

Towne Park is a premiere hospitality company contracted with Baylor Scott & White. The Visitor Management Concierge welcomes and greets patients, visitors, and vendors, ensuring a safe and secure environment for all hospital entrants. The role collaborates directly with Baylor Scott & White Public Safety and monitors the Weapons Detection Software program under Public Safety direction.

• Arrive and check‑in all visitors, vendors, and patients, issuing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by BSW and follow respective workflows.
• Promptly report any suspicious activity to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.

• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to multitask and prioritize tasks.
• Ability to remain calm in stressful or de‑escalate situations.
• Ability to work independently.
• Basic typing and computer skills.
• Strong communication and interpersonal skills with diverse backgrounds.
• Attention to detail and adherence to safety protocols.

Related customer service experience and/or training, or an equivalent combination of education and experience.

High School diploma or GED preferred.

• Must be at least 18 years of age.
• Must pass a criminal background check and drug screen.
• Must obtain immunizations and medical tests as required by Baylor Scott & White.

The position may require varying shifts, including nights, weekends, and holidays as assigned. Work may be performed under inclement weather conditions.

Towne Park is an Equal Opportunity Employer.