Field Service Technician- Walmart- Temple, TX

Field Service Technician

Status:
Non-Exempt (hourly)

Department:
Field Service

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location, reporting breakdown events, ordering parts, and maintaining fuel cells. The role involves significant customer interaction and requires excellent technical, communication, interpersonal, and motivational skills.

• Maintenance and service of fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provide on-call and emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• Potentially troubleshoot and maintain high-pressure hydrogen storage, 480
  
  VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• Potentially maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Travel as required for business needs; expected to drive safely and adhere to all traffic laws.
• Represent Plug Power professionally at all times and in all interactions.
• Perform other duties as assigned.

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Valid driver’s license with a clean driving record and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude required.
• Computer and software systems skills including Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools; specific fuel cell tools to be provided by Plug Power.

Plug Power is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.