Athletics Business Operations Manager

Athletics Business Operations Manager
Kaplen JCC on the Palisades
411

E. Clinton Ave.
Tenafly, NJ 07670

JOB TITLE:
Athletics Business Operations Manager

STATUS: F ull Time, 40 hours per week, Benefits Eligible

The Athletics Business Operations Manager serves as the operational and administrative backbone of the Athletics Department, ensuring the efficient management of finances, registrations, scheduling, reporting, partnerships, and program operations.

This position combines business administration, program support, and operational coordination to help deliver exceptional experiences for participants, families, coaches, staff, and community partners. The role works closely with the Athletics Director to support strategic growth, improve operational efficiency, maintain accurate records, and expand community partnerships.

The ideal candidate is highly organized, analytical, customer-focused, and comfortable managing multiple priorities in a fast-paced environment

• Reconcile participant payments, invoices, and program income.
• Monitor outstanding balances and oversee collections efforts.
• Process refunds, credits, transfers, and financial adjustments.

• Manage athletics program registrations and enrollment processes.
• Maintain accurate participant records and registration data.
• Process program changes, transfers, withdrawals, and refunds.
• Manage program setup, updates, and maintenance within registration platforms.
• Perform uploads, changes, and ongoing maintenance within TREC and UPACE systems.
• Ensure program information, schedules, capacities, and participant data remain current and accurate.

• Serve as the lead coordinator for athletics facility scheduling.
• Manage and maintain the master schedule for:
• Basketball courts
• Pickleball courts
• Athletic fields and specialty spaces
• Coordinate scheduling priorities across internal departments and external users.
• Resolve scheduling conflicts and maximize facility utilization.
• Support tournament, league, camp, and special event scheduling.

Provide operational support for major athletics programs including Mamanet

• Participant recruitment
• Scheduling and communications
• Program growth initiatives

• Participant recruitment
• Coach and Program support and direction
• Scheduling and communications
• Program growth initiatives

• Develop and maintain relationships with local schools and community organizations.
• Coordinate athletics outreach initiatives and partnership opportunities.
• Assist in creating and implementing school-based and community-based athletics programming.
• Support efforts to increase participation and visibility of athletics programs throughout the region.

• Serve as the Athletics Department Safety Point Person.
• Coordinate safety training and compliance initiatives.
• Maintain emergency action plans and safety documentation.
• Assist with incident reporting and follow-up procedures.
• Partner with organizational safety leaders to ensure compliance with all policies and procedures.
• Promote a culture of safety throughout athletics programs and events.

• Prepare weekly, monthly, quarterly, and annual performance reports.
• Monitor key metrics including:
• Registration trends
• Retention rates
• Facility usage
• Analyze data and provide recommendations to support strategic decision-making.
• Create dashboards and reports for leadership, committees, and board presentations.

• Participate in the organization's Manager on Duty rotation.
• Serve as a visible leader during assigned shifts.
• Respond to operational, member service, and emergency situations as needed.
• Support organizational initiatives and cross-departmental collaboration.

$48,000

• Complimentary JCC family or Individual membership
• Employee discounts on all programs, services and events
• Generous paid time off, paid floating federal holidays, paid Jewish holidays
• Health and dental insurance
• FSA/HSA options
• Life insurance
• long-term disability

• Minimum 3-5 years of experience in business operations,…