Desk Associate

Welcome Desk Associate
Kaplen JCC on the Palisades
411

E. Clinton Ave.
Tenafly, NJ 07670

We are looking for an enthusiastic customer service driven Welcome Desk team member to join us. This position provides front‑line service and is the first point of contact for members and the larger community entering our facilities. This staff member will serve as an integral part of the Health & Wellness team and play a crucial role for the entire organization.

Staff are responsible for welcoming and checking in members, answering phones, managing customer issues and requests including technological support, processing sales, facilitating COVID‑19 screening, and providing administrative support to the Health & Wellness team.

• Prior experience or passion for customer service or hospitality
• Ability to work and multi‑task in a fast‑paced environment as part of a team
• Display strong customer service skills with a positive and welcoming attitude
• Possess effective communication, organizational and interpersonal skills
• Computer skills and knowledge of relevant software (Microsoft Office Suite)
• Able to work consistent schedule either mornings, evenings, and/or Sundays
• Current CPR, First Aid, and AED (Automated External Defibrillator) certification (on‑site training provided as needed)

• Facilitate an exceptional experience for the JCC Community through warm greetings, customer service, and smooth check‑in processes
• Create memorable experiences for members, anticipating and accommodating their needs
• Assist members with the JCC OTP App and website
• Troubleshoot member issues and facilitate communication between supervisors
• Manage and maintain the courtesy desks in a clean and presentable form
• Engage in cross‑selling the other key revenue components of the Kaplen JCC to members/guests—Pre‑school, after‑school, summer camps, etc.
• Knowledge of JCC emergency, security, and safety protocols (e.g., fire alarm evacuation, CPR). Call 911 and alert security personnel in emergency situations
• Perform other duties as needed
• Comfortable standing or sitting for lengthy periods
• Process financial transactions as needed
• Maintain moderate‑to‑extended use of a computer screen; right or left‑hand use; typing
• Frequent use of cleaning chemicals

Schedule:

Part‑time;
Mornings, Afternoons, and Sundays

While performing the duties of this job, employees are required to regularly talk, hear, reach with hands and arms, walk, stoop, squat, bend, kneel or crouch, and comfortably lift 25 pounds or greater.

This job description is not intended to be all‑inclusive, and the incumbent will also perform other related business duties as assigned by supervisor or other management as required. The JCC reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Kaplen JCC is an Equal Opportunity Employer. The institution is committed to providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, marital status, national origin, age, handicap, veteran status, or status within any other protected group.