Membership Specialist

Membership Specialist

Kaplen JCC on the Palisades, 411

E. Clinton Ave., Tenafly, NJ 07670

Full-time (40 hours). Tuesday‑Friday and Sunday.

• Achieve individual and team goals through agency sales practices. This includes lead generation, tour scheduling, executing sales, relationship building, outreach and retention.
• Be a self-motivator achieving a 50% or higher sales closing ratio.
• Must consistently offer the highest level of customer service, creating lasting relationships while creating a hospitable environment. Engage in informal conversations with members.
• Resolve member and guest issues in an empathetic manner.
• Assist in program sales encouraging member and guest participation. Determine the needs of all to best connect them to the proper department.
• Register participants for programs and for memberships via our CRM system.
• Be an ambassador to the community on behalf of the JCC. Participate in festivals and events both internally and externally.
• Process all new member applications and financial transactions with care. Maintain accurate and up-to-date information in database.
• Coordinate, assist and participate in member appreciation activities, JCC events, open houses, and special projects as needed.
• Follow retention and engagement plans for new members.
• Respond to all inquiries and phone calls in a timely (24 hours) professional and courteous manner. This includes telephone, email and in person.
• Utilize various spreadsheets to keep data updated for team.
• Always represent the JCC in a positive manner both internally and externally.
• Attend department meetings and training as required.
• Provide exceptional customer services to all.
• Collect past due balances, aging invoices, and credit card declines.
• Assist courtesy desks if needed in coverage issues.
• Perform general office assistance and administration duties as required.
• Responsible for all members customer service issues, including connecting families with appropriate JCC department personnel, reporting on issues of concern to members, conducting exit interviews with families that have dropped their membership.

• Associate or bachelor's degree preferred but not required.
• Previous consultative sales experience in a membership driven organization.
• 2+ years of retail service or fitness sales experience.
• Outstanding communicator, connector, and relationship builder.
• Possess exceptional listening and interpersonal skills.
• A positive, warm, friendly, and flexible attitude.
• Strong knowledge of computer software (Microsoft Office, email, internet). Experience with CRM databases required (Salesforce experience a plus!).
• Ability to multitask.
• Excellent verbal and written communication skills.
• Ability to be flexible and adapt to change.

While performing the duties of this job, employees are required to regularly talk, hear, reach with hands and arms, walk, stoop, squat, bend, kneel or crouch. Comfortable lifting 25 pounds or greater.

$42,000 - $45,000 + up to $7,200 in incentives.

Kaplen JCC on the Palisades is an equal opportunity employer. We provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, marital status, national origin, age, handicap, veteran status or any other protected group.

To apply, please send your resume and cover letter to Allyson Carolan (acarolan).