Hotel Assistant Manager

Alfa Holiday Group

Hotel Assistant Manager – Cliffe Norton Hotel, The Norton, Dyfed, Tenby, Wales SA70 8AA
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The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee‑owned travel group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotelsown and operate 25 hotels in the UK’s most popular seaside locations, with a combined bed stock of over 2,000 rooms and strong year‑round occupancies thanks to our sister brands and links to other coach operators and group organisers.

You will be joining the group during an exciting period of growth. As an employee‑owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

As a Hotel Assistant Manager, you will work closely with the Hotel General Manager to support the running of a compliant and efficient hotel. You will support the hotel team to deliver smooth service across all departments according to company guidelines and act as the main point of contact for guest and employee queries in the General Manager’s absence.

This role offers a base salary of £36,411 per annum (effective from 1st April), dependent on the candidate
. Live‑in accommodation within the hotel can be considered initially if required, alongside a number of other benefits.

• Responsibility for all aspects of the hotel in the General Manager’s absence, usually over 2 days per week and annual leave.
• Assist the General Manager in recruiting, onboarding, training and supervising all hotel employees.
• Work with the General Manager on on‑site health and safety and compliance, maintaining safety standards for guests and staff at all times.
• Oversee the smooth running of your designated departments as determined by the weekly rota and undertake training in all departments as instructed by the General Manager.
• Work in any department within the hotel as and when required, usually 3 days per week.
• Prepare, circulate and manage the weekly rotas.
• Ensure the safety and security of the building, including all stock, floats and keys.
• Complete weekly timesheets, stock takes and finalise the weekly sheet.
• Proactively monitor future sales and liaise with Central Office to maximise occupancy.
• Ensure all systems are maintained correctly by relevant reception teams and provide training as required.
• Ensure adequate provisions in the hotel, placing orders with suppliers accurately and in good time.
• Receive and check deliveries as required.
• Assist the General Manager with coach group arrivals and departures and take responsibility in the General Manager’s absence.
• Maintain company records regarding lost property, maintenance items, key security, accident reporting, contractors and visitors.
• Comply with all relevant legislation concerning the sale of alcoholic beverages, health and safety at work, fire safety, food hygiene and any other legal requirements.
• Be an ambassador for employee ownership and promote employee engagement.

• Operational experience, preferably in the travel or hospitality sector.
• Strong problem‑solving capabilities.
• Willing to work a flexible schedule, including evenings, weekends and bank holidays.
• Knowledge of food hygiene and health and safety.
• Able to prioritise and balance guest expectations with business priorities.
• Willing to work towards and promote the Group’s core values.
• Ability to understand the needs of different departments and build long‑term relationships at all levels.
• Excellent verbal and written communication skills.

• Bi‑annual tax‑free dividend due to our employee‑owned status (circa £1,500 FTE in 2024)
• Funding for any relevant training courses to aid your development
• Job security through employee ownership; we can’t be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on holidays and hotel stays
• Employee assistance programme – Health Assured
• Length of service rewards
• Live‑in accommodation (location specific)
• Free employee meals while on duty
• Build your pension through our pension scheme that the company contributes to
• Reward and engagement programmes

If you feel you are friendly, positive and passionate, and have the necessary skills and experience to be successful as a Hotel Assistant Manager
, click apply today. We would love to hear from you!