Executive Officer Facilities Operations ​/ Up $4300

Leading Utilities Group company

Duration: 1 + 1 year, extendable/convertible

Working

Location:

Tengah Plantation Plaza

Working hours:

08.30am – 6.00pm (Monday to Friday) (May be required to work beyond 6pm and during weekends when necessary, only during peak period)

• Manage all the Operation Centre activities such as calling of customers for appointments, updating of database, job scheduling, manpower planning and deployment of contractors etc
• Work closely with cross functional teams and various stakeholders including customers, contractors, agencies and ensure effective execution of works and resolution of issues
• Track and analyse trends to spot issues, opportunities, and improvement areas
• Familiar with various IT systems tools, MS Office applications etc and comfortable to handle voluminous data
• Maintain various databases for management reporting
• Generate various reports including proactive analysis on possible escalation issues before it occurs
• Any other duties as assigned

• At least a degree with at least 3 years of experience in managing and carrying out Operation Centre activities
• Possess strong problem-solving skills and ability to handle impromptu situations.
• Independent and self-driven, with ability to work with minimal supervision.
• Good attitude and willing to take initiative to improve processes and respond to customers’ needs.
• Demonstrate strong interpersonal and strong analytical skills with an eye for details.
• Be flexible and willing to adjust responsibilities to align with developing business needs.
• Familiarity with workplace tools (e.g. MS excel, MS power point, Power BI, CRM systems)

We regret to inform that only shortlisted candidates will be notified.